Support Chat System is a type of online customer service where customers can communicate with a business or support team in real-time through a messaging platform. This system allows customers to get instant answers to their queries and resolve their issues quickly, improving their overall experience interacting with the business.
Support Chat is a game-changing, user-centric integrated chat solution that completely transforms the contact experience of users. It optimizes the connecting and conversing processes by integrating popular messaging networks such as Custom Build Live Chat, Messenger, Viber, and WhatsApp. Now users no longer have to switch between apps or worry about compatibility difficulties. Support Chat provides a uniform interface for consumers where they contact using their preferred chat platform.
Features
- Multiple Chat Tools in a Single Platform: Multiple popular messaging networks such as Custom Build Live Chat, Messenger, Viber, and WhatsApp integrated in a single system.
- Message Transfer: One admin user can transfer their messages to another for chatting purpose.
- Discussion Forum Integrated: A discussion forum is an internet-based group. These discussion forums usually allow users to exchange ideas and have conversations.
- Screen Sharing: Screen Sharing allows customers to virtually share their screen from anywhere in the world in real-time, without having to send each other screenshots or a screen recording.
- Outbound Call: Support Chat System has outbound call feature which is used to make outbound/outgoing phone calls to the customers on behalf of a business or product or promotion.
